Terms of service

TERMS OF SERVICE

Last Updated: 29/08/2026

Welcome to SUHANI . These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

In these Terms, "we", "us", and "our" refer to SUHANI , and "you" or "customer" refers to any person who accesses our website or purchases our products.

1. ACCOUNT TERMS

You may be required to provide certain information to create an account or place an order.

You agree to:

  • Provide accurate, current, and complete information;

  • Keep your account and login information secure;

  • Update your information when necessary;

  • Be responsible for activity conducted through your account;

  • Notify us promptly if you believe your account has been accessed without authorisation.

You must not use another person's account or provide false or misleading information.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

2. ELIGIBILITY

By using our website or purchasing from us, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are under the legal age to enter into a contract in your jurisdiction, you may use our website only with the involvement and consent of a parent or legal guardian where required by law.

3. PRODUCTS AND PRODUCT DESCRIPTIONS

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate.

However:

  • Product colours may appear differently depending on your device or screen;

  • Images may be for illustrative purposes where clearly indicated;

  • Product dimensions and specifications may have reasonable variations;

  • Availability may change without notice;

  • Minor differences between product images and the delivered product may occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Nothing on our website constitutes a guarantee that a product will always be available.

4. PRICING AND PAYMENT

All prices displayed on our website are stated in INR, unless otherwise indicated.

Applicable taxes, shipping charges, duties, or other fees may be added where required or displayed during checkout.

We reserve the right to change product prices at any time without prior notice. A price change will not affect an order that has already been accepted and confirmed, except where permitted or required by law.

Payments may be processed through third-party payment providers.

By submitting payment information, you represent that:

  • You are authorised to use the payment method;

  • The information provided is accurate and complete;

  • You authorise us or our payment processor to charge the applicable amount.

We do not generally store complete payment-card details on our own systems where payment processing is handled by third-party payment providers.

5. ORDER ACCEPTANCE

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that we have accepted the order.

We reserve the right to accept, refuse, or cancel an order for legitimate reasons, including:

  • Product availability;

  • Pricing or listing errors;

  • Payment issues;

  • Suspected fraud or unauthorised activity;

  • Incorrect customer information;

  • Shipping restrictions;

  • Violation of these Terms;

  • Other circumstances permitted by applicable law.

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable law.

6. SHIPPING AND DELIVERY

For physical products, we will arrange shipment to the delivery address provided during checkout.

Estimated delivery times may vary depending on:

  • Product availability;

  • Supplier or fulfilment location;

  • Shipping carrier;

  • Delivery destination;

  • Customs or import procedures;

  • Weather or other circumstances outside our reasonable control.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Orders may be shipped by third-party suppliers, manufacturers, fulfilment companies, or logistics providers.

You are responsible for providing a complete and accurate delivery address and contact information.

If a package cannot be delivered because of an incorrect address, refusal to accept delivery, failure to collect the package, or other circumstances attributable to the customer, additional shipping charges or other consequences may apply where permitted by law.

International Orders

For international orders, the customer may be responsible for applicable customs duties, import taxes, local charges, or other fees imposed by the destination country, unless otherwise stated at checkout.

Customers are responsible for ensuring that the ordered product can legally be imported into their destination country.

7. DIGITAL PRODUCTS

For digital products, delivery may occur electronically through email, download links, customer accounts, or another digital-delivery method.

You are responsible for providing a valid email address and maintaining access to the relevant account or device.

Unless otherwise stated on the relevant product page, digital products are licensed or provided for personal use only and may not be:

  • Resold;

  • Redistributed;

  • Shared publicly;

  • Uploaded to file-sharing services;

  • Reproduced for commercial distribution;

  • Used to infringe another person's intellectual-property rights.

Specific licence terms displayed with a digital product will apply to that product where applicable.

8. RETURNS AND REFUNDS

Our return and refund terms are described in our Refund/Return Policy, which forms part of these Terms.

For physical products, eligibility for a return or refund may depend on factors such as:

  • The condition of the product;

  • Whether the product is defective or damaged;

  • The reason for the return;

  • The time elapsed since delivery;

  • Whether the product is eligible for return under applicable law and our policies.

Customers should contact shcollectiveofficial@gmail.com before returning a product unless our return instructions state otherwise.

For digital products, refunds may be subject to the specific refund terms displayed on the relevant product page or our Refund Policy, subject to applicable law.

Nothing in these Terms is intended to exclude or restrict any consumer right that cannot legally be excluded or restricted under applicable Indian law.

9. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, materially different from what was ordered, or otherwise affected by an issue covered by applicable law or our policies, contact us at shcollectiveofficial@gmail.com as soon as reasonably possible.

We may request information such as:

  • Order number;

  • Photographs or videos of the product;

  • Description of the issue;

  • Packaging information;

  • Other information reasonably necessary to investigate the issue.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate remedy.

10. PROHIBITED USES

You must not use our website, products, or services for unlawful or unauthorised purposes.

You must not:

  • Violate any applicable law or regulation;

  • Commit or facilitate fraud;

  • Attempt to gain unauthorised access to our systems;

  • Interfere with the operation or security of our website;

  • Upload malicious software or harmful code;

  • Attempt to access another customer's account;

  • Scrape, copy, or reproduce website content without permission;

  • Misuse discount codes, promotions, or referral programmes;

  • Use our website to distribute spam or unsolicited communications;

  • Impersonate another person or business;

  • Infringe intellectual-property or other legal rights;

  • Resell or redistribute digital products in violation of their licence terms;

  • Use our services in a way that could damage our website, business, customers, or service providers.

We may suspend or restrict access to our services where we reasonably believe prohibited activity has occurred.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content—including logos, trademarks, graphics, photographs, text, product descriptions, designs, videos, and other materials—are owned by or licensed to SUHANI.

You may use our website for personal and lawful shopping purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

12. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment processors, shipping providers, suppliers, fulfilment services, analytics providers, advertising platforms, and other service providers.

Third-party services may operate under their own terms and policies.

We are not responsible for the availability, security, content, or practices of third-party websites or services to the extent permitted by applicable law.

13. ACCURACY OF INFORMATION

We aim to provide accurate and current information on our website.

However, we do not guarantee that all website content will always be complete, accurate, current, or error-free.

We reserve the right to correct errors and update information at any time without prior notice.

14. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available;

  • The website will operate without interruptions or errors;

  • All information will always be completely accurate;

  • The website will be free from every security vulnerability or technical issue.

Nothing in these Terms excludes any warranty or consumer protection right that cannot legally be excluded under applicable Indian law.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SUHANI, its owners, employees, contractors, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

This may include, where legally permitted, loss of profits, loss of data, business interruption, or other indirect losses.

Our liability will not be limited or excluded where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer-protection or other Indian law.

Nothing in these Terms affects any mandatory rights or remedies available to consumers under applicable law.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

This section does not apply to the extent that the relevant loss was caused by our own unlawful conduct or negligence where liability cannot legally be excluded.

17. FORCE MAJEURE

We will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including natural disasters, severe weather, war, civil disturbances, government actions, internet or telecommunications failures, strikes, supply-chain disruptions, shipping disruptions, or other similar events.

Where possible, we will take reasonable steps to minimise the impact of such events.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we will update the "Last Updated" date at the beginning of this document.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

20. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights or jurisdictional rules that apply to you, disputes arising from or relating to these Terms, our website, or your purchases shall be subject to the jurisdiction of the competent courts located in MURSHIDABAD,WEST BENGAL, INDIA.

Nothing in this section is intended to deprive a consumer of any mandatory legal right to approach a competent court, consumer commission, or other authority available under applicable Indian law.

21. CONTACT INFORMATION

If you have questions about these Terms, an order, a product, or any other matter relating to our services, please contact us:

SUHANI

Business Address:
ROSHANBAGH, LALBAGH, MURSHIDABAD, WEST BENGAL

Email:
shcollectiveofficial@gmail.com

Phone:
7501763136

Customer Support Hours:
8 PM- 10 PM

Response Time:
We generally aim to respond within 1-2 business days.

By using our website or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them, subject to your rights under applicable law.