Privacy policy

PRIVACY POLICY

Last Updated: 29/08/2026

At SUHANI , we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you when you use our website, purchase our products, or otherwise interact with us.

This Privacy Policy applies to our website, online store, products, services, communications, and related services operated by SUHANI.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from certain third-party service providers.

1.1 Information You Provide

Depending on how you interact with our store, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Mobile or telephone number

  • Account login information, if you create an account

  • Order and purchase information

  • Payment-related information necessary to process transactions

  • Product preferences and information you provide to customer support

  • Reviews, feedback, survey responses, or other communications you send to us

  • Information you provide when subscribing to our newsletter or promotional communications

  • Any other information you voluntarily provide to us

We do not generally need to receive or store your complete payment card, banking, or other sensitive payment credentials. Payments may be processed by third-party payment service providers, which handle payment information according to their own privacy policies and security practices.

1.2 Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location derived from technical information

  • Pages or products viewed

  • Referring website or source

  • Date and time of visits

  • Website interactions and navigation information

  • Cookies and similar technologies

  • Technical information necessary to maintain website security and functionality

We may combine automatically collected information with information you provide directly to us.

2. HOW WE USE YOUR INFORMATION

We may process your personal information for the following purposes:

2.1 Providing Our Services

We may use your information to:

  • Process and fulfil orders

  • Deliver physical products

  • Provide access to digital products

  • Process payments and refunds

  • Send order confirmations and updates

  • Provide customer support

  • Manage customer accounts

  • Respond to enquiries and requests

  • Provide services and features you request

2.2 Improving Our Store

We may use information to:

  • Understand how customers use our website

  • Improve our website, products, and services

  • Identify technical problems

  • Analyse trends and website performance

  • Personalise your shopping experience

  • Develop new products and services

2.3 Marketing and Communications

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:

  • Promotional offers

  • Product announcements

  • Newsletters

  • Discounts

  • Updates about our store

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at shcollectiveofficial@gmail.com.

2.4 Security and Fraud Prevention

We may process information to:

  • Detect and prevent fraud

  • Protect our website and customers

  • Investigate suspicious or unauthorised activity

  • Maintain the security and integrity of our services

  • Enforce our terms and policies

2.5 Legal and Regulatory Compliance

We may process and retain information when reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Establish, exercise, or defend legal claims

  • Maintain appropriate business and transaction records

We will seek to process personal data only for lawful and specified purposes and in accordance with applicable Indian data-protection requirements.

3. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we may process your personal data:

  • With your consent;

  • Where processing is necessary to provide a product or service you have requested;

  • Where processing is otherwise permitted or required under applicable law;

  • To comply with legal obligations;

  • To protect our website, customers, business, and legal rights.

Where consent is required, we will seek consent in an appropriate manner and provide a reasonably accessible method for withdrawing consent.

Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, web beacons, local storage, and similar technologies.

Cookies are small data files stored on your device that help websites remember information and understand how visitors use them.

We may use cookies for purposes including:

  • Keeping the website functioning properly

  • Remembering items in your shopping cart

  • Maintaining login sessions

  • Remembering preferences

  • Understanding website traffic and usage

  • Measuring advertising performance

  • Improving website functionality

  • Detecting fraud and security threats

  • Providing relevant marketing where permitted

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services to us.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping-cart or checkout features.

Where applicable law requires consent for particular cookies or similar technologies, we will provide an appropriate consent mechanism.

5. THIRD-PARTY SERVICES

We may use trusted third-party companies and service providers to help operate our store and provide services to you.

These may include:

  • Shopify or other e-commerce infrastructure providers

  • Payment gateways and payment processors

  • Shipping and logistics providers

  • Order fulfilment and dropshipping suppliers

  • Digital-product delivery providers

  • Website hosting and technical service providers

  • Analytics providers

  • Marketing and advertising providers

  • Customer-support platforms

  • Email and communication providers

  • Fraud-prevention and security providers

These third parties may process personal information on our behalf or independently as applicable to the services they provide.

We aim to share only information reasonably necessary for the relevant purpose and expect our service providers to maintain appropriate safeguards for personal information.

Third-party services may have their own privacy policies and terms. We encourage you to review those policies where appropriate.

6. DROPSHIPPING AND ORDER FULFILMENT

If you purchase a physical product through our store, we may need to provide certain information to suppliers, manufacturers, fulfilment providers, shipping companies, and other service providers so that your order can be processed and delivered.

This information may include your name, delivery address, telephone number, order details, and other information reasonably necessary to fulfil the order.

Where our suppliers or fulfilment partners process personal information on our behalf, we expect them to use the information only for appropriate business purposes and to maintain reasonable security measures.

7. DIGITAL PRODUCTS

If you purchase a digital product from us, we may collect and process information necessary to:

  • Confirm your purchase

  • Provide access to the digital product

  • Deliver download links or access credentials

  • Prevent unauthorised distribution or misuse

  • Provide customer support

  • Maintain transaction records

Digital products may be delivered through third-party platforms or services. Such providers may process information according to their own privacy policies.

8. HOW WE SHARE INFORMATION

We do not sell your personal information as a standalone product.

We may disclose or provide personal information where reasonably necessary to:

  • Process and deliver your orders

  • Process payments

  • Provide customer support

  • Operate and maintain our website

  • Provide analytics and marketing services

  • Prevent fraud and security incidents

  • Comply with applicable law

  • Respond to lawful government or regulatory requests

  • Protect our rights, property, customers, or business

  • Complete a merger, acquisition, restructuring, sale, or similar business transaction

We will not disclose personal information for purposes unrelated to the purposes described in this Privacy Policy unless permitted or required by applicable law.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal or regulatory requirements.

When personal information is no longer required for a lawful purpose, we may delete, anonymise, or otherwise dispose of it in accordance with applicable law and our retention practices.

Specific retention periods may vary depending on the type of information and the reason it was collected.

10. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Depending on the circumstances, these measures may include:

  • Access controls

  • Authentication and account-security measures

  • Encryption or secure transmission where appropriate

  • Security monitoring

  • Restricted access to personal information

  • Secure service providers

  • Regular review of security practices

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to respond to the incident and provide notifications where legally required.

11. YOUR RIGHTS

Subject to applicable law and any conditions or limitations that may apply, you may have rights regarding your personal data, including the right to:

  • Obtain information about the personal data we process about you;

  • Request correction of inaccurate or incomplete personal information;

  • Request deletion or erasure of personal information where legally applicable;

  • Withdraw consent where processing is based on consent;

  • Request information about how your personal data is processed;

  • Raise a grievance regarding our processing of your personal data;

  • Nominate another individual to exercise applicable rights on your behalf, where provided for under applicable law.

To exercise an applicable right, contact us at shcollectiveofficial@gmail.com.

We may need to verify your identity before completing certain requests in order to protect your personal information from unauthorised access.

We will respond to valid requests within the time period required by applicable law.

12. CHILDREN'S PRIVACY

Our services are not intended to knowingly collect personal information from children in circumstances where applicable law requires parental consent or otherwise restricts such collection.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at shcollectiveofficial@gmail.com so that we can review and take appropriate action.

13. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store personal information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable law and use appropriate contractual, technical, or organisational safeguards where applicable.

14. THIRD-PARTY LINKS

Our website may contain links to websites, applications, social-media platforms, payment services, or other third-party services.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policies of any third-party service you access through our website.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

16. CONTACT INFORMATION

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or want to raise a privacy-related grievance, you can contact us at:

SUHANI

Business Address:
ROSHANBAGH, LALBAGH, MURSHIDABAD, WEST BENGAL

Email:
shcollectiveofficial@gmail.com

Phone:
7501763136

We will make reasonable efforts to review and respond to privacy-related requests and grievances in accordance with applicable law.

17. GOVERNING LAW

This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable data-protection and privacy requirements.

Nothing in this Privacy Policy limits any rights or remedies that cannot lawfully be excluded under applicable law.