Shipping policy

SHIPPING POLICY

Last Updated: 29/08/2026

At SUHANI, we offer both digital products and physical products fulfilled through dropshipping suppliers/dealers.

Because these two types of products are delivered differently, please read the relevant section below before placing your order.

1. DIGITAL PRODUCTS — INSTANT DELIVERY

Digital products are delivered electronically and do not require physical shipping.

Once your payment has been successfully completed, your digital product will generally be delivered instantly or within a few minutes through one or more of the following methods:

  • Download link;

  • Email delivery;

  • Customer account;

  • Digital-product access page;

  • Another electronic delivery method stated on the product page.

Please make sure that the email address provided during checkout is accurate and accessible.

If You Do Not Receive Your Digital Product

If you have completed your purchase but have not received your digital product within a reasonable period, please check:

  1. Your inbox;

  2. Your spam/junk folder;

  3. Your promotions or other filtered folders;

  4. Your order confirmation email;

  5. Your customer account, if applicable.

If you still cannot access your purchase, contact us at shcollectiveofficial@gmail.com with your order number.

We will make reasonable efforts to help you obtain access to your purchased digital product.

Important Digital Product Notice

Digital products are not physically shipped.

There is:

  • No courier delivery;

  • No shipping charge unless specifically stated;

  • No physical package;

  • No physical delivery address required for digital-only orders.

Digital products are also non-returnable and non-refundable, except where a refund or other remedy is required by applicable law or expressly stated in our Refund Policy.

2. PHYSICAL PRODUCTS — DROPSHIPPING DELIVERY

Physical products purchased from SUHANI may be fulfilled and shipped directly by third-party suppliers, dealers, manufacturers, warehouses, or fulfilment partners.

Because we use a dropshipping model, shipping times can vary depending on the particular dealer/supplier, product, warehouse location, shipping carrier, and destination.

Estimated Delivery Time

The estimated delivery timeframe for a physical product will generally be shown on the relevant product page, during checkout, or in your order confirmation where available.

As a general guide:

Processing time: 24 HOURS

Estimated shipping time: 3-5 DAYS

Estimated total delivery time: 7-10 DAYS

These are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Different products may have different delivery times because they may be fulfilled by different dealers or suppliers.

3. WHY DELIVERY TIMES VARY

Dropshipping delivery times can vary because of factors including:

  • The specific dealer or supplier;

  • Product availability;

  • Supplier processing time;

  • Warehouse location;

  • Shipping method selected;

  • Destination country and region;

  • Shipping carrier;

  • Customs clearance;

  • Import procedures;

  • Weather or natural events;

  • Public holidays;

  • High shipping volumes;

  • Other circumstances outside our reasonable control.

For this reason, products purchased in the same order may occasionally arrive separately or at different times.

4. ORDER PROCESSING

After your order is successfully placed, we may need to process the order with the relevant supplier or fulfilment partner.

Processing generally takes 24 HOURS, although the actual processing time may vary by product and dealer.

Orders are normally shipped after the supplier has processed the order and prepared it for dispatch.

You may receive a shipping confirmation and tracking information when tracking is available.

5. TRACKING INFORMATION

Where tracking is available, we may provide tracking information by email, through your customer account, or through another appropriate method.

Tracking information may take some time to become active after the order has been dispatched.

Some shipping methods or suppliers may not provide detailed tracking information for every stage of delivery.

If your tracking information has not updated for several days, please allow reasonable additional time before contacting us, as carrier updates may occasionally be delayed.

6. SHIPPING DESTINATIONS

We currently ship physical products to:

ALL ACROSS INDIA

Shipping availability may vary depending on the product and supplier.

Certain products may not be available for delivery to certain locations due to supplier restrictions, carrier limitations, customs requirements, or applicable laws.

If we are unable to fulfil an order to your selected destination after purchase, we will contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.

7. SHIPPING COSTS

Shipping charges, if applicable, will be displayed during checkout or otherwise communicated before you complete your purchase.

Shipping costs may vary depending on:

  • Product;

  • Supplier/dealer;

  • Destination;

  • Shipping method;

  • Order size or weight;

  • Applicable promotions.

Digital products generally do not incur physical shipping charges.

8. CUSTOMS, DUTIES, AND IMPORT TAXES

For international physical-product orders, the destination country may impose customs duties, import taxes, VAT/GST, handling fees, or other charges.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

Customs rules and charges vary by country, and SUHANI cannot guarantee that an international shipment will not incur additional fees.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

9. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address, telephone number, and other required delivery information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping charges may apply for re-shipment where permitted.

Please contact shcollectiveofficial@gmail.com as soon as possible if you realise that your shipping information is incorrect.

We will try to make reasonable corrections before the order has been processed or shipped, but we cannot guarantee that changes will be possible after fulfilment has begun.

10. FAILED DELIVERY

A delivery may fail because of circumstances including:

  • Incorrect or incomplete address;

  • Customer unavailable to receive the package;

  • Refusal to accept delivery;

  • Failure to collect the package;

  • Multiple unsuccessful delivery attempts;

  • Carrier restrictions;

  • Customs or import issues.

If a package is returned to the supplier or sender because of circumstances attributable to the customer, additional shipping costs may apply for re-shipment.

11. DELAYED ORDERS

While we work with our suppliers and shipping partners to fulfil orders as efficiently as possible, delivery delays can occur.

Delays may result from:

  • Supplier processing delays;

  • Carrier delays;

  • Customs clearance;

  • Weather;

  • Public holidays;

  • High shipping volumes;

  • Transportation disruptions;

  • Other circumstances beyond our reasonable control.

If your order appears significantly delayed beyond the estimated delivery timeframe, contact us at shcollectiveofficial@gmail.com with your order number.

We will make reasonable efforts to investigate the shipment and provide you with an update.

12. LOST OR DAMAGED SHIPMENTS

If your package appears to have been lost or arrives damaged, contact us at shcollectiveofficial@gmail.com as soon as reasonably possible.

Please provide:

  • Order number;

  • Tracking number, if available;

  • Description of the issue;

  • Photographs or videos of the package and product where appropriate.

We may need to contact the relevant supplier or shipping carrier to investigate the issue.

Where a product is confirmed to be damaged, defective, or otherwise eligible for a remedy under our Return and Refund Policy or applicable law, we will work with you to provide an appropriate resolution.

13. MULTIPLE PRODUCTS IN ONE ORDER

If you purchase multiple physical products, they may be fulfilled by different suppliers or shipped from different locations.

As a result:

  • Products may arrive in separate packages;

  • Products may have different tracking numbers;

  • Products may arrive on different dates;

  • Shipping costs and delivery estimates may vary by product.

This is a normal possibility when ordering through our dropshipping model.

14. DIGITAL + PHYSICAL PRODUCTS IN THE SAME ORDER

If your order contains both digital and physical products:

Digital products: Delivered electronically, generally instantly or within a few minutes after successful payment.

Physical products: Shipped separately through the applicable dropshipping supplier/dealer and delivered according to the relevant product's estimated shipping timeframe.

You do not need to wait for your physical product to receive an eligible digital product.

15. DELIVERY ESTIMATES ARE NOT GUARANTEES

All delivery and processing times displayed on our website are estimates unless specifically stated as guaranteed.

Because physical products may be fulfilled by independent suppliers and shipping carriers, SUHANI cannot guarantee an exact delivery date.

We will, however, make reasonable efforts to keep customers informed about significant delays and assist with legitimate delivery issues.

16. CONTACT US

If you have questions about shipping, delivery, tracking, or an order, please contact us:

SUHANI

Email:
shcollectiveofficial@gmail.com

Business Address:
ROSHANBAGH, LALBAGH, MURSHIDABAD, WEST BENGAL

Phone:
7501763136

Customer Support Hours:
8 PM - 10 PM

We generally aim to respond to shipping enquiries within 1-2 business days.

QUICK DELIVERY SUMMARY

DIGITAL PRODUCTS

Delivery method: Electronic delivery
Typical delivery: Instant / within a few minutes
Physical shipping: Not required
Tracking: Not applicable
Returns/refunds: Not available for digital products, except where required by applicable law or stated otherwise

PHYSICAL DROPSHIPPING PRODUCTS

Delivery method: Third-party dealer/supplier + shipping carrier
Processing time: 24 HOURS
Estimated delivery: 7-10 DAYS
Tracking: Provided where available
Delivery time: Varies by dealer/supplier, product, destination, and carrier
Multiple shipments: Possible
International customs/duties: May apply depending on destination